Refund policy

 

REFUND POLICY

We hope you love our products and are delighted with your purchase. However, if for any reason you are unhappy with your purchase, we are willing to provide an exchange or refund within 14 days of receipt. Emmela is unable to refund any postage costs.

Please go to https://emmela.co.uk/a/returns.

 

The item must be returned to us unused and in the original packaging (including the wax bag if included) with tags still attached.

The item must be returned within 30 days of purchase.

Please note once your parcel arrives, it can take up to 14 days to receive your refund. 

Many of our products are one-offs so an exchange may not be possible for the same item.

The costs of returns must be covered by the customer.

Please send your return (if the value is £75 and above) using a trackable service, marking your package clearly as “returned goods”.

Our products are all handmade and will have imperfections. They are not mass produced in a factory where absolute perfection is machine achieved. We believe handcrafted imperfections make the product beautiful and unique. There may be differences in colour due to the natural materials used as well as slight surface imperfections such as broken woven strips. They are a natural part of the weaving process. 

Our returns policy does not affect your statutory rights.